Monday, 3 June 2013

What Did You Say? A Humorous Look at Treating Deaf Patients

Steve Berry | From the January 2008 Issue | Monday, May 20, 2013

My nervous partner Eric loudly and with exaggeration asked the patient, “CAN. YOU. READ. MY. LIPS?”

The Deaf patient replied, “No. I. CAN'T. READ. YOUR. LIPS.”  The humor was lost on Eric as he relayed the patient’s limitations to me.

“Really?" I melodramatically replied. “I thought all Deaf inhabitants could visually convert external orifice configurations into meaningful linguistic interpretation.” The patient and I exchanged a brief grin.

“Now what are we going to do?” Eric was too nervous to notice my admiration for the patient’s cunning intellect. “I don’t know sign language,” he whined.

“Sure you do,” I deadpanned. “Show him your middle finger and see what happens.”

“Hey, I’m serious!” Eric blurted.

“How do you even know he uses sign language to communicate?” I questioned.

“Well, duh,” he asserted while confidently turning toward the patient with an affirming thumbs-up gesture. The patient returned the signal, mimicking my partner’s excessive body language and facial expressions.

Giving a satirical wink to the patient, I told Eric, “With pen and paper, ask the patient what method he would prefer to use when communicating with him.” With a deadpan expression the patient quickly jotted down one word and handed it back to Eric. “Brail.”

Poor Eric. He was a part-time newly licensed EMT who was not privy to the fact that I had once been a teacher for the Deaf and hard of hearing (D&HH) before I was naively drawn to EMS. Not that I volunteered that information to Eric, mind you, The patient was quite stable, and I wanted to see how Eric would handle this situation.

As it turns out, the Deaf patient’s primary means of communication was indeed sign language. Fortunately for Eric, the patient was trying to integrate humor to put Eric at ease. Unfortunately, Eric proceeded to tell me, not the patient, that he could not treat the patient until an interpreter arrived. It was at that moment our patient afforded Eric an unsolicited lesson in sign language, involving anatomical parts being placed in other anatomical locations usually not reserved for cohabitation. And believe me, knowledge of sign language was not required to get the gist.

Stretching my fingers, I then took on the role of interpreter for both Eric and the patient. “Telling you that I am Deaf does not mean ‘Don’t communicate with me,’” signed the patient. This was punctuated with another sign for incorporating unsolicited body segments. Continuing, our patient stopped signing and reverted to using his intelligible speech. “It’s not how you exchange ideas, but that you do.”

Our patient apologized to Eric for the choice of signs he used to accentuate his passion for treating the D&HH with the same dignity and equality afforded everyone else. My partner in turn apologized and requested some helpful communication tips.

Here’s what he learned:
1. Don’t yell. You just look silly, and it draws unnecessary attention.
2. If the individual who is D&HH prefers to lip-read, speak clearly and don’t over enunciate. More unnecessary silliness.
3. If the patient requests an interpreter, request through dispatch that the hospital destination contact one before you leave the scene.
4. Speak directly to the individual and not the interpreter.
5. Protect the individual’s rights by only using bystander interpreters whom the patient agrees to have present.
6. Make sure you have the attention of the person, but don’t wildly wave your hands or stomp your feet to draw their attention. Now you really look silly.
7. Use direct and to-the-point short sentences when using writing as a means of communication. This saves time.
8. Don’t be afraid to be animated. Any signing is better than no signing. Gestures work well.
9. English is typically the Deaf person’s second language with different rules for grammar and syntax.
10. Hearing aids don’t work well in loud environments.
11. Never use the term “Deaf and dumb” unless you want to see more signs related to incompatible organs.

From an EMS perspective, I offer the following suggestions:
1. Spinal immobilization and C-collars by themselves significantly reduce the visual periphery of the D&HH.
2. Take out the individual’s hearing aids if you spinal immobilize them. Don’t lose them, either. They’re veeeery expensive.
3. Don’t wear gloves when you sign. Otherwise you’re mumbling. Just kidding.
4. Don’t expect a patient who is D&HH to lip-read when the light is poor or the sun is in their eyes. Oh, and don’t wear a mask. Now that is silliness at an awesome level.
5. Wash your hands before you sign as you don’t want to talk dirty. Just kidding again.
6. Yelling “clear” with multiple hearing-impaired persons on scene could have negative consequences. Ha. I crack myself up.
7. Be aware a professional interpreter will sign everything they hear in the presence of the D&HH. That includes auditory flatulence (Not really necessary in my opinion as their olfactory system is still intact).

Until next time, remember that kindness is the language the Deaf can hear and the blind can see.


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An EMT’s Close Call Provides a Lesson about Health & Wellness

Kristin Spencer, MS, NREMT-P | Vince Mosesso, MD, EMT-P | From the April 2013 Issue | Wednesday, March 27, 2013

EMT John Davis considers himself a “tough guy.” He was raised on a farm and still lives on one, the kind of place where men perform long hours of manual labor and seldom complain. Farmers don’t call in sick, and many will tell you that unless they’re critically injured, they continue working, because there’s always work to be done. John enjoys his rural lifestyle and the serenity that comes with it. But at the age of 48, he decided he wanted to become an EMT. In December 2010, he did.

As an EMT for Metro Emergency Transport System (METS) in Joplin, Mo., John is no stranger to patients who complain of chest pain. He responds to those emergencies frequently and often finds himself advising those patients not to ignore their symptoms. Yet when John started experiencing chest pain while he was on duty on May 5, 2012, he was hesitant to share his symptoms with his paramedic partner, Priscilla Jobe.

Priscilla, a paramedic at METS since 2007 and 20 years John’s junior, will confess to anyone that she seldom gets any “good” calls. According to Priscilla, she gets more transfers and alpha (basic-level) calls than anyone deserves. Surprisingly, she has never treated a patient with an acute myocardial infarction (AMI) and can count on one hand the number of critical trauma patients she has had. John, on the other hand, admits to being a magnet for trauma calls and calls that turn complicated, and he prefers it that way.

Priscilla is outgoing, energetic and gifted with a sense of humor her colleagues appreciate, while John is more subdued. It seems fate joined the two together as a means of creating some sort of balance—a yin and yang between polar opposites.

The Incident
Less than a year after John became employed with METS, he clocked in at the main station. He and Priscilla had just checked out their ambulance, Metro 6, when they received a call to a residence all too familiar to them—a “frequent flyer” they deemed needed a taxi instead of an ambulance transport. During the call John felt fine. The two dropped off the patient at Freeman West emergency department and were sitting in what local medics refer to as the “fishbowl,” the glass-enclosed area designated for ambulance personnel.

John began writing his run report when he started to feel ill. Nevertheless, he recalls he dutifully continued writing his run report even as he started experiencing the onset of a burning sensation in his chest. Like so many of the chest pain patients he assessed in the past, John discounted the pain he was experiencing, thinking it was merely heartburn.

John is like thousands of other EMTs who eat on the run, smoke cigarettes and just can’t find the time to incorporate exercise into their busy lives. He has to work overtime to pay the bills—a 90-hour week was not uncommon for him—but he rarely considered the ramifications of his fast-paced lifestyle. In the back of his mind, John knew he needed to quit smoking, lose weight and eat healthier, but he always managed to save that lifestyle change for tomorrow, next week or next month.

As John continued writing his report, the pain exacerbated, and he started turning pale and a little sweaty, according to Priscilla. Noting the changes in his skin color, Priscilla jokingly asked John if he was having a heart attack. In a somber tone John replied, “I don’t want to alarm you, but I don’t feel so good.” That signaled a red flag for Priscilla. Taking John by the arm and assisting him outside to their ambulance only a few feet away, Priscilla placed him on a cardiac monitor and checked his vital signs. Although his blood pressure was normal, he was bradycardic, short of breath and pale. “The ECG recording was junk. I couldn’t read anything,” Priscilla says. Rating his pain as a 6 out of 10 and stating he couldn’t catch his breath, John tried to remain stoic as Priscilla prepared to do a 12-lead ECG.

Priscilla says as she was acquiring her 12-lead ECG, she couldn’t believe her eyes: John was having an AMI. And not just any myocardial infarction, but one referred to in the medical vernacular as a “widow-maker,” which involves the left anterior descending artery (LAD). ST-segment elevation was evident in leads I, aVL, V2, V3, V4, V5 and V6 with reciprocal depression in leads II, III, and a VF. Priscilla asked John if he had ever had a myocardial infarction; he shook his head. “You have now,” she told him.

The last time John had been to the doctor was approximately 10 years earlier. He will be the first to tell you he doesn’t care for doctors. His last visit to the doctor resulted in a hospital admission during which he nearly died from internal bleeding from a liver biopsy gone wrong. He hadn’t stepped foot in a doctor’s office since. But during this moment, something told John this was no time for stubbornness and he needed to be evaluated by an emergency physician. When Priscilla told him she was going to retrieve a wheelchair for him, he simply nodded his head.

Priscilla, who was six months pregnant, needed assistance but couldn’t find anyone in the parking bay. Knowing a physician was just a few feet away, she retrieved a wheelchair from the entryway and ordered John to get in to it. Entering the ED doors waving the ECG, Priscilla held the ECG up against the receptionist’s window and said, “That’s my partner’s ECG.” She told the ED receptionist her partner was having a heart attack and to open the doors to the patient area.

Once there, a nurse saw Priscilla in uniform, wheeling her ill partner, who presented with Levine’s sign, pallor and diaphoresis. A concerned nurse asked Priscilla what was going on. Priscilla handed the ECG to the nurse, who said, “Get him into room 29. I’ll get the doctor.”

It was there that John realized how dire his situation was. His bedside was surrounded with nurses, an ECG technician, members of the STEMI team and the ED physician. The physician placed pacing-defibrillator patches on his chest and back while nurses placed him on oxygen, initiated IVs and administered anti-platelet agents. A nitroglycerin drip was hung, paperwork was signed and the cath lab notified. John vaguely remembers the ED staff rushing him down the hall to the cath lab at full speed.

Due to the speed and precision of the ED staff, the time from the onset of John’s symptoms to the cath lab was only 20 minutes and 40 minutes to revascularization. Had he not been where he was, the outcome might have been different. John is acutely aware of that.

The Revascularization
John Cox, MD, an interventional cardiologist for the Freeman Health System in Joplin, refrains from using the term “widow-maker” in his vernacular. He thinks the term is often misused and incorrectly implies no chance of survival. A true widow-maker occurs when stenosis occurs in the first part of the LAD, he says. Yet he understands how fortunate John was to have been standing only feet away from knowledgeable healthcare professionals. Current American Heart Association (AHA) guidelines recommend a door-to-intervention time of 90 minutes or less; Freeman West boasts a 51-minute average door-to-intervention time.1

Having poor ejection fraction, John was “highly symptomatic” and, during the procedure, went in to ventricular fibrillation (VF). After one shock, however, Cox successfully restored a pulse. “Anytime we have a patient in the cath lab, we anticipate a defibrillation scenario, and we’re prepared to deal with that,” he says.

By the time John made it in the cath lab, Priscilla had contacted her field supervisor and the director of operations, Jason Smith. She waited anxiously. After about an hour, John was successfully revascularized through percutaneous transluminal coronary angioplasty, although a stent was also required to maintain coronary perfusion.

The Lesson Learned
John admits he rarely gave a second thought to his lifestyle habits, but he’s now cognizant of how his unhealthy lifestyle contributed to his AMI. Increasingly, researchers are addressing how to help reduce the incidence of cardiovascular disease.

Recently the Centers for Disease Control and Prevention (CDC) published findings of a 22-year observational study based on a national survey of nutritional and health habits.2 The specific conditions and habits considered were:
1. Smoking;
2. Physical inactivity;
3. High blood pressure;
4. Elevated cholesterol/lipid levels;
5. Elevated blood glucose levels;
6. Poor diet; and
7. Obesity.
The study found that less than 2% of Americans exhibited none of these seven factors. If you have six or seven of these factors, your risk is four times higher for cardiovascular disease and three times higher for death than someone with none or only one of them. All of these factors are treatable or preventable, for the most part, through lifestyle and medications.

They say that hindsight is 20/20. While recuperating in the hospital after his angioplasty, John reflected over the days preceding his ST-segment elevated myocardial infarction and recalled the chest pain he experienced while working in his lawn just a few days before the potentially lethal event. John admits at the time his body was giving him warning signs of things to come. He discounted the symptoms, reasoning the pain was due to overexertion, heat illness or dehydration. It never occurred to him that the episode of chest pain he experienced during exertion should have been communicated to a physician. He takes care of patients; he’s not supposed to become one.

Discharged from the hospital feeling invigorated again, John couldn’t wait to get back to work, but with a few changes: He has altered his dietary habits and has since quit smoking. He understands that because of his lifestyle, he was teasing death, and in hindsight knows that was a dangerous game to play. Fortunately for John, as serious and deadly as the “widow-maker” might be, it didn’t win. He can live to improve his lifestyle.

Do You Need a Change?
Although this is a personal story about John, it holds a lesson for all EMS providers. Too many of us put aside our own health to take care of others, or to fit in another shift. We must not underestimate the effect that our high-stress jobs have on our health. Ask yourself: Could what happened to John happen to you? If so, it’s time to start targeting those seven factors—before you become the patient.

Kristin Spencer, MS, NREMT-P, the EMS program director and instructor, and AMLS Affiliate Faculty with Crowder College in Missouri. She can be reached at kristinspencer@crowder.edu.
Vince Mosesso, MD, EMT-P, is a professor of emergency medicine at the University of Pittsburgh School of Medicine and medical director of UPMC Prehospital Care. He is also NAEMT AMLS medical director.

References
1. Moscucci M, Eagle KA. Door-to-balloon time in primary percutaneous coronary intervention: Is the 90-minute gold standard an unreachable chimera? Circulation. 2006;113(8):1048–1050.
2. Yang Q, Cogswell ME, Flanders WD et al. Trends in cardiovascular health metrics and associations with all-cause and CVD mortality among US adults. JAMA. 2012;307(12):1273–1283. Epub 2012 Mar 16.


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2011 EMS 10 Winner David Reinis

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Ohio Medics Carrying Guns for Personal Protection

Richard Huff, NREMT-B | From the January 2008 Issue | Thursday, May 30, 2013

In a profession where staffers are known to pack extra equipment into their belt loops, a few EMS and fire providers in Bethel Township, Ohio, are adding just a little more kick—firearms.

For about a year, the Bethel Township Fire and EMS Department has allowed first responders to carry concealed weapons on emergency calls as a way to protect themselves in an area where having law enforcement respond to calls in a timely manner when needed can be a challenge due to reduced staffing.

The idea to let first responders carry weapons was hatched after budget cuts reduced the number of available officers in the response area served by the department, says Bethel Township Fire and EMS Department Chief Jacob King.

“Law enforcement is a huge piece of this,” King says. “When you’re lacking a lot of assistance, you have to change the way you do business.”

King’s department handles 2,100 calls a year, some 1,600 of them for medical emergencies. King says there have been times when his staff hasn’t felt a scene was safe and the delay in getting law enforcement support has made the wait to render aid too long.

“The ones that do carry [guns] feel safer,” King says, adding that just a few members participate in the program.

Under the Bethel Township program, staff members who hold concealed carry gun permits through the state of Ohio may carry them while on duty. Before doing so, King says, they’re provided significant training on when and how to use them. So far, he says, not one provider has used their weapon in the line of duty.

Violent Incidents
Word of the Bethel Township Fire Department gun program has surfaced at a time when there have been intense conversations within the field on EMS staff safety and what may be done about it. Although first responder safety is always an issue, concerns escalated to a heightened level of awareness in December when a man in Webster, N.Y., set fire to his home and then shot at firefighters responding to the blaze. Four were shot and two were killed in the ambush.

Then in April 2013, a man in Gwinnett County, Ga., called in a medical emergency. When firefighters responded to the house, he took them hostage. Police SWAT team members eventually gained access to the home and killed the man. The firefighters later said the man admitted to them he called for medical help because he didn’t think they would be armed.

Even before those incidents, there had been an increased focus on responder safety. Indeed, street safety classes teach EMS responders how to react in unsafe conditions. And more agencies are getting bulletproof vests for their employees. For instance, in March, Dorchester County, Md., officials voted to allow the county’s emergency services department to shop for bulletproof vests after a crew showed up for a seizure call only to find out the seizure was secondary to a gunshot wound and the scene was unsecured when the team got there.

The decision to carry guns is a personal one for every department, says King, and it may not be right for every situation. In the case of Bethel Township, they’re simply providing the same rights that every other Ohio resident has to carry a concealed gun. “And in no way, shape or form do we ever want to inflict harm against any of our citizens,” adds King.

Likewise, King says, the decision to let staff carry their own weapons isn’t an effort for them to replace law enforcement. Instead, it’s a way for his staff to feel comfortable helping people where they might not otherwise feel safe.

“We saw several calls that would require immediate [medical] intervention to help save a person’s life and we would just sit and wait,” King says.

“They didn’t have the opportunity to even do something,” he adds. “When I don’t have the opportunity to even try to save someone’s life—that gets to me more than when I make a mistake.”


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2012 EMS 10 Winner Dale Becker, EMT-P

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Set SMART Goals to Make Up for Abandoned New Year’s Resolutions

Elizabeth Smith, EMT-B | | Friday, April 19, 2013

New Year’s Day has come and gone. Most of you probably made a New Year’s resolution, since about 45% of Americans make at least one New Year’s resolution each year.(1)

As many of us know, however, deciding to make a change and actually making it are distinctly different. After six months, 54% of resolutions have fallen by the wayside.(1) It’s been about four months already. Have you kept your resolution?

If you haven’t, you probably made the most common mistake: being overzealous in resolution making. This includes deciding all at once to stop drinking, smoking, and swearing, and  to start losing weight and exercising more. We set the bar so high, it’s nearly impossible to succeed. One small misstep leads to another, and soon good intentions are abandoned in favor of the comfort of familiar behaviors.

If your first round of resolutions fell flat, consider making some new ones. The resolution solution is to make goals that are actually achievable. If your goal is to lose 100 lbs. and you only lose 80, then you’ve failed despite the fact that losing 80 lbs. in a healthy way is a tremendous achievement. Instead,  set your goal to lose five pounds, achieve it, decide to lose five more, and so on. By the time you lose 80 lbs., you’ve been successful 16 times. That can do wonders for your mental health. The point is, it’s all in your approach; when making goals, you need to be smart.

SMART goals are specific, measurable, appropriate, realistic and timely.
• Specific: Define exactly what you hope to accomplish.
• Measurable: Set concrete criteria, including amount or frequency.
• Appropriate: Choose a goal that’s within your grasp. Consider your schedule, finances and physical situation.
• Realistic: Choose a goal for which you’re able and willing to work.
• Timely: Set a time frame for your goal, in days, weeks, or months. The shorter the time frame, the more manageable you will likely make your goal.

For a practical example, let’s look at a common New Year’s resolution: “I want to lose weight.” Among Americans who make resolutions, losing weight is the goal most frequently chosen.(1) Stated like that, however, the goal is open to interpretation and can be easily distorted: Do you want to lose five pounds? Fifty? One hundred and fifty? And how, exactly, will you go about doing it? Do you mean to exercise, eat more healthfully, or run 20 miles a day while still eating a whole pepperoni pizza?

A SMART goal would look more like the following: “I will lose 10 pounds by July by going to the gym for 20 minutes, three times a week; and packing my lunch twice a week instead of eating out.” The goal is specific: I plan to lose a specific amount of weight. It’s measurable: Pounds can be measured by a bathroom scale; you can count the number and duration of trips to the gym; and you can count the number of lunches to be packed each week. It’s appropriate: losing 10 pounds in three months is a safe and healthy rate of weight loss, and using diet and exercise is the accepted way to accomplish this. It’s realistic: a busy EMS provider can likely fit in packing two lunches and make time for three 20-minute sessions. This is a much more reasonable expectation than choosing to run for an hour seven days a week and eat nothing but kale. And it’s timely: saying “by July” provides an identifiable end point in the near future.

Another good approach is to think not in terms of the year’s resolutions, but rather in terms of the day’s resolutions. Focus on small changes you can make every day, such as remembering to eat breakfast, choosing one healthier option each day and opting for one glass of water over one can of soda. These changes alone aren’t intimidating, and if you make a few healthy choices every day, they will add up to big results for a healthier, happier you.

Here are a few other resolutions to consider that are more specific than simply “get healthy:”
1. Stay in touch: People with stronger social ties live longer than those without.
2. Decrease your stress: Chronic stress increases risk for many diseases.
3. Go to the doctor: Stay up to date on visits and vaccines. Focus on prevention.
4. Floss your teeth: It’s an easy way to fight and prevent gum disease, and some studies have said it can reduce your long-term risk for heart disease.
5. Wear sunscreen: The sun can damage your skin even in winter. Protect yourself.
6. Take time for yourself: Use it to de-stress, organize your thoughts and relax.
7. Don’t multitask while you eat: You’ll eat less and enjoy your food more.
8. Volunteer: People who volunteer are happier. Happiness is good for your health.
9. Get more sleep: Sleep improves your memory, mood and appearance.
10. Cut back on alcohol: Excessive drinking increases depression and memory loss.
11. Save money: Save wherever you can to decrease debt and decrease stress.
12. Try something new: Life is an adventure. Get out of your rut.

References
1. Norcross JC, Mrykalo MS, Blagys MD. Auld lang syne: Success predictors, change processes and self-reported outcomes of New Year's resolvers and nonresolvers. J Clin Psychol. 2002;58(4):397–405.


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2011 EMS 10 Winner Rob Lawrence

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